Services

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Care Advice & Repairs

  • Jewellery
    As with any precious jewel, your Baccarat jewellery requires particular attention.
    Crystal and fine or precious pearls is sensitive to heavy or repetitive contact with other objects.
    It is recommended to avoid any contact with other objects, including jewellery that could create surface damage.
    It is also recommended to avoid contact with substances such as perfumes, lacquers, or detergents that could possibly damage the jewellery. To maintain its brilliance, we suggest cleaning your jewellery with a soft cloth.
  • Bar & Tableware

    GLASSES CLEANING

    By hand
    In order to prevent damage, glasses must be washed individually using warm water and a non-abrasive product. We recommend using gentle care dishwasher tablets which may also be used for washing by hand.

    Tilt glass downwards and rinse under the faucet ending with the base.

     

    In the dishwasher
    Set the dishwasher to the delicate cycle on a low temperature. If the temperature is too high, a chemical reaction may occur that could dull the crystal. We recommend using gentle care dishwasher tablets, which may also be used if washing by hand. 

    Separate and position the glasses, spacing the glasses far enough apart so that they do not have contact with each other.


    Drying and wiping
    Place the glasses on a towel or on an absorbent kitchen paper to drain, or wipe delicately holding the glass by the stem to minimize pressure.

    Always use a lint-free fine cotton towel or a linen towel. It is best to place the glasses back in their boxes or stand them upright, without touching each other. 

     

    DECANTERS

    It is best not to leave wine in the decanters and to rinse them immediately after use. Decanters must be washed in warm water with a soft sponge. We recommend using gentle care dishwasher tablets, which may also be used while washing by hand.

    Decanters should always be stored without a cap to allow for airing.

    To absorb any remaining moisture, insert a long strand of absorbent kitchen paper for about 10 hours.

     

  • Decoration

    VASES
     

    We recommend using mineral water as hard water may have damaging effects on the crystal and leave a water line on the upper part of the vase. If there is no mineral water available, it is recommended to change the water level.

    If your vase is heavy and bulky, and thus difficult to move, we suggest not filling the vase completely but adding water or even ice cubes on a daily basis.

     

    DECORATIVE ITEMS
     

    Clean them with a soft cloth.
    Anti-static products may help protect items from gathering dust.

  • Lighting

    Large chandeliers must be maintained by experienced professionals who know how to take them apart, to clean each part and to place everything back correctly.

     

    Small and medium sized chandeliers should be dusted regularly in order to avoid more integral cleaning procedures.

    Wear cotton gloves lightly moisturized with isopropyl alcohol, and gently rub the crystal pearls and ornaments.

    For best results, gloves should be re-moisturized from time to time while cleaning. Be careful to follow instructions for the specific product being used, as contents may be flammable.

     

    Do not place wax candles into candlestick holders by using melted wax.

    We recommend the use of non-drip candles.

    In case the wax sticks to the candlestick holders, gently wipe it away by using lukewarm water.

    We recommend not to let candles burn down entirely (leave approximately 3 inches standing), as the contact with a flame could cause the crystal to shatter.

  • Repairs
    Common repairs are:
    - Removal of scratches
    - Repair of chips on glasses, goblets, vases and decorative items
    - Polishing of tarnished articles to restore their original shine.

    To have your item repaired, we advise you to contact one of the specialized firms mentioned below, but not affiliated with Baccarat.

    List of specialised firms:

    ATELIER DU CRISTAL
    Zone d'Activité Baccarat Bertrichamps
    54120 BACCARAT
    +33 3 83 75 14 95

    CRISTALLERIE SCHWEITZER
    84 quai de Jemmapes
    75010 PARIS
    +33 1 42 39 61 63

    Firm specialising in the repair of vases and exceptional pieces :

    CRISTAL BENITO
    Franck Bénito
    188 bis, rue Gabriel Péri
    92 700 COLOMBES
    +33 1 42 42 60 76
    f.benito@cristal-benito.fr www.cristal-benito.fr

    For further information, please do contact one of our boutiques or our customer service on 0203 318 6087
     or by E-mail to: baccarat_eu@baccarat.fr.
 

Ordering

  • Checkout
    When you are ready to complete your purchase, simply go to Checkout and follow these steps to place your order:

    For registered users:

    • If you are a returning customer and have an account, please sign in using your email address and password and you will be taken directly to the first Checkout tab.
     

    For non-registered users:

    • If you are not registered, you can proceed without creating an account or you can create an account.
     

    Billing and Shipping Tab

    Enter your billing information as it appears on your credit card statement. Your credit card will not be accepted without the appropriate billing address and telephone number. If you are a returning customer, your billing address will automatically appear on the Billing and Shipping page. If the shipping address is different than the billing address, enter the address where you would like your order shipped.

     

    Shipping Options

    From the options provided, select from the shipping methods that are available for the item(s) you wish to purchase. For more information on shipping, click here.

     

    Payment Information

    At this time, you must verify your address information is correct, review your order and then enter your payment method and click "Place Order". For more information on payment, click here.

     

    Purchase Summary

    After you complete the checkout process, the Purchase Summary page confirms detailed of the order you have placed and also provides you with a Purchase Summary reference number. We recommend that you print this Purchase Summary page for your records as it may be needed for order references.

     

    Order and Shipment Confirmations

    You will receive an order confirmation email which will include an order number - you can use this to track your order in My Account. Once your items have been shipped, you will receive a shipping confirmation email with details of which item/items have been sent. Please note that if you order more than one item, it is possible that different items may arrive on different days depending on stock availability.

     

    VAT Invoice

    After your items are invoiced, you will receive an email which includes a link for you to retrieve a VAT invoice for items purchased and shipped to you. This email will be in addition to the Shipment Confirmation email you will receive.

  • Valid Payment Methods

    Baccarat accepts the following credit cards for online purchases:
     

    • American Express
    • VISA
    • MasterCard 
     

    Credit Cards : The total dollar amount of your order is allocated at the time your card is approved, although payment (transfer of funds) does not occur until the order ships. If the amount charged exceeds your credit limit, your order will be automatically canceled.

    Gift certificates : Online Gift Certificate can be ordered in any amount starting at $5.00. If the amount of your Online Gift Certificate(s) does notcover the total order amount, you will need to pay the remainder of the purchase with a valid credit card If the amount of your Online Gift Certificate(s) is for more than the total order amount, the balance will be stored for your next purchase using the same Gift Certificate code. If you have any additional questions, please contact our Customer Service team.

  • Order Cancellation

    You may contact our Customer Service 1.800.215.1300 to check the order status. If the order is already ready to be shipped, it cannot be cancelled. In this case, you will refuse the parcel when delivered and contact the Customer Service to inform them and being refunded when the item is back.

 

Shipping

  • Shipping Policy

     

    Shipping Your Online Order

     

      

    Delivery & Processing Charges (D&P)
    D&P is the charge for catalog and Internet order processing, item selection, packaging, processing, transport and handling. Special delivery requests, including specification of carrier and/or future delivery dates, may include additional charges. Delivery times are not guaranteed, notwithstanding additional charges, but are our best approximation and will vary with specific requests, such as gift box, gift packaging and monogramming. Orders with personalized messages containing inappropriate or offensive language may be cancelled. Shipments and deliveries occur only on weekdays, not including holidays. Signature is required for delivery. D&P is subject to change and will be determined at time of order and subject to the following:

     

    Ground Delivery
    Unless an expedited service is requested, your order should arrive in approximately 5-7 business days after shipping if ordered by 12:00 noon (EST).

     

    Two-Day Delivery
    Your order should arrive in 2 business days after shipping if ordered by 12:00 noon (EST). Please note 2 day orders placed after 12:00 noon (EST) Friday, or on Saturday or Sunday will be processed Monday and should arrive in 2 business days after shipping. Some heavy or bulky items may not qualify for this service. Additional charges may be assessed if more than one attempt is made for delivery. Some zip codes are not available for this service.

     

    Overnight Delivery
    Your order should arrive next business day after shipping if ordered by 12:00 noon (EST). Please note overnight orders placed after 12:00 noon (EST) Friday, or on Saturday, Sunday or holidays, will be processed the following Monday or weekday and should arrive the next business day after shipping. Some heavy or bulky items may not qualify for this service. Additional charges may be assessed if more than one attempt is made for delivery. Some zip codes are not available for this service.

     

    Alaska, Hawaii and Puerto Rico Deliveries
    Your order should arrive in approximately 7 to 10 business days after shipping if ordered by 12:00 noon (EST).

     

    Delivery to International Destinations and Some U.S. Territories
    At this time, US.Baccarat.com does not ship online orders to international destinations or outside the contiguous United States.

 

RETURN & EXCHANGE

 

  • Return and refund

     

    Baccarat wishes to offer you, or the recipient of a gift, the possibility of returning the articles delivered under the terms described below.

     

    Conditions of a return
    You have 14 days to exercise your right of withdrawal following the date of receipt of your package.
    You may return one or all the items from your web order by post. 
    Baccarat does not offer the possibility of returning products from an order placed on the baccarat.fr website to a physical boutique.
    Baccarat does not offer the possibility of returning items purchased in a Baccarat boutique from the baccarat.fr website.
    Items must be returned complete (cushioning accessories, instructions, etc.) in their original packaging. Items returned incomplete, damaged or soiled will not be refunded and will be sent back to the sender by post.
    You are responsible for the shipping costs of the returned package.
    Delivery charges paid when placing an order on the site will only be refunded if the entire order is returned. 

     

     

    Steps to follow

    Please fill in the withdrawal form provided in the package. 
    Prepare your parcel: put the item(s) to be returned in the original box. 
    Return your package by choosing the approved carrier of your choice to the following address:
    Centre de retour e-commerce Baccarat
    20 Rue des Cristalleries
    54120 BACCARAT

    Once received by Baccarat, and the items checked, you will be refunded directly to the payment method used during the purchase (bank account or Paypal account).

     

  • Exchange


    Baccarat wishes to offer its customers, or the recipient of a gift, the possibility of exchanging the items delivered under the conditions described below.
    You can benefit from an exchange on an order placed online by returning it to Baccarat by post, or by visiting a Baccarat boutique.
    In the event of a product damage or breakage during delivery, exchanges in a boutique will not be accepted. Please contact our Customer Service at baccarat_eu@baccarat.fr, our advisors will offer you a personalized service according to your request.

     

     

    Conditions of an exchange by post
    You have 30 days to request an exchange from the date you receive your package.
    You can exchange one or all the items from your web order.
    Baccarat does not offer the possibility of exchanging items purchased in a Baccarat boutique from the baccarat.fr website.
    Items must be returned complete (cushioning accessories, instructions, etc.) in their original packaging. Items returned incomplete, damaged or soiled will not be exchangeable and will be returned to the sender by post.
    The exchange can be made on one or many items of equal or greater value than the initial purchase.
    Shipping costs for the returned package are at the customers' expense.
    Baccarat will pay for the standard delivery costs of the new order.
    Items must be returned to the following address:
    Centre de retour e-commerce Baccarat
    20 Rue des Cristalleries
    54120 BACCARAT

     

     

    Steps to follow

    Please fill in the exchange form in the package. If the amount of the exchanged product(s) is higher than the amount of the original product(s), you can pay the difference by cheque (to be put in the parcel) or by bank transfer. In the case of a bank transfer, please contact our Customer Service at: baccarat_eu@baccarat.fr. 
    Prepare your parcel: put the item(s) to be returned in the original box. 
    Return your parcel by choosing the approved carrier of your choice.
    Once Baccarat has received the package, a new order consisting of the desired items will be sent to the address indicated in the exchange form.

     

     

    Conditions of an exchange by visiting a Baccarat boutique
    You can exchange one or all the items from your web order at a Baccarat boutique.
    You, or the recipient of a gift, can go to one of the Baccarat boutiques listed below and request the exchange of the items delivered, accompanied by a copy of the invoice issued or the packing slip.
    No refund can be issued in the boutique. If the exchange is made with a lower priced model, the boutique will issue a credit note valid for 12 months.

     

     

    List of Baccarat boutiques :
    -    2, rue des Cristalleries 54120 – BACCARAT   
    -    5, cours de l'Intendance 33000 – BORDEAUX
    -    1-3, rue de la Bourse 59000 – LILLE  
    -    2, rue des Dominicains 54000 – NANCY   
    -    79 Rue du Faubourg Saint-Honoré 75008 – PARIS 
    -    11, place des Etats-Unis 75116 – PARIS  
    -    44, rue des Hallebardes 67000 – STRASBOURG  
    -    19, rue Croix Baragnon 31000 – TOULOUSE  

     

 

 

 

My Account

  • Opening an Account

    Opening an Account is easy. Simply click My Account, or when you place an order, you will be prompted to log in with your email address and password. An account offers you a safe, easy and fast way to order. It also serves as a way to track your order and receive emails about your order. 

     
    • Account Benefits : Set up My Account and customize your preferences. Improve you shopping experience by taking advantage of these great benefits...
    • News and Exclusive Offers : Sign up to receive email updates on special promotions, new product announcements, gift ideas and more.
    • Order History : Receive important information regarding your order and the capability to track your order up to the moment it arrives.
    • Faster Checkout : Save your billing and shipping information to make it easier to find and buy your favorite stuff. Enjoy hassle-free checkout.
    • Save My Cart : Save My Cart for checkout at a later date.
  • Managing Your Account

    It's easy to change your account information online, at any time. Simply click My Account now to access your account. If you have forgotten your password, click here.

     
    • Your email address serves as a convenient way to receive important information about your order and serves as your account identification.
    • Your account stores information such as order history and your billing and shipping address. It also offers you the ability to track your order(s). The password assures that only you have access to your account information.

Ask your question using our contact form.